LiFe Charging Network (Owned & Operated by RAW Charging) Limited Terms and Conditions: Subscription for charging electric vehicles valid as of 22nd November 2021
Owned and operated by RAW Charging, the ‘LiFe Charging Network’ offers electric vehicle charging equipment and expert services related to charging electric vehicles, as well as invoicing solutions and charging services.
These terms and conditions regulate the relationship between RAW Charging and the motorist (hereinafter “the Customer”) who is connected to the LiFe payment system (hereinafter “the Service”). “Customer” refers to both legal and natural persons. These conditions shall not apply to cases where they limit the Customer’s rights as defined in mandatory legal provisions.
RAW Charging reserves the right to freely assess the LiFe application. The Customer may use the charging service for electric vehicles and other ancillary services of RAW Charging and its partners.
1. Connection to the Service
The connection to the Service occurs via text message, an RFID card, or a mobile application. In addition to these terms and conditions, all data will be handled in accordance to the UK Data Protection Act (1998).
2. Cancellation of the Service
In their capacity as a consumer, Customers have the right to give notice to terminate the agreement within 14 days from the conclusion of the agreement without specifying a reason. In the case of Customers who have ordered an RFID card, the agreement arises when these Customers have registered themselves as subscribers for the card. The cancellation period is considered to be complied with if the Customer sends the cancellation notification before the end of the cancellation period.
To exercise their right to cancel, the Customer shall notify RAW Charging of their decision. To exercise their right to cancel, the Customer must send to RAW Charging their name, telephone number, and e-mail address, together with an unambiguous statement detailing the decision to cancel.
The Customer may deliver the service cancellation form or other free-format form electronically to [email protected], or by telephone to our customer service, tel. 0345 123 0500 (without charge).
3. Payment via the RAW Charging Electric Vehicle Charging System
To receive the right to use the Service, the Customer shall authenticate themselves either via text message, an RFID or the mobile application. Using the Service via an RFID or the mobile application requires registration to the Service by the Customer. Such registration requires the Customer to provide personal information to RAW Charging, such as email address, and to select a password for their account.
Additional personal information might be required to be provided by the Customer after registration, subject to ancillary services requested by the Customer, such as name and address details for being able to receive an RFID card, and payment information for the chosen payment method for being able to create a valid invoicing relationship between RAW Charging and the Customer and to purchase vehicle charging through the Service.
It is the Customer’s responsibility to ensure that the user information is always correctly registered LiFe app. After registration, the Customer will be requested to login to the LiFe app to check that the registered information is correct and valid. RAW Charging is not responsible for incorrectly input data during registration, regardless of the registration method.
By accepting the terms and conditions upon registration to the Service, the Customer accepts that RAW Charging will debit the charging fee, including applicable taxes and service charges.
The final charging fee, which is based on the time of charging or the amount charged and the predetermined price notified to the Customer before charging, will be calculated once the charging is completed and debited immediately. Charging is completed either by the system according to the Customer’s instructions when charging is begun or extended, or by the Customer at any time.
The LiFe network can only be used with chargers at charging stations connected to the networks of RAW Charging or its partners. The chargers are listed on the LiFe app.
4. The Customer’s obligations and commitments
It is the Customer’s responsibility to ensure that charging begins and is completed correctly. To ensure that the charging has begun, the Customer shall refer to the information visible on the charger. Charging via an RFID card begins when the Customer has connected the vehicle to the charging station for charging according to the instructions after the RFID identification. It is the Customer’s responsibility to ensure that the vehicle has the right conditions to charge at the charging station.
Any disputes regarding parking tickets shall be handled between the Customer and the relevant police officer, parking company or municipality. RAW Charging shall remain neutral in these disputes and provide assistance to both parties.
It is the Customer’s responsibility to ensure that the registered debit card or credit card is valid, that it has a sufficient balance and is not blocked.
5. Product prices
RAW Charging offers its Customers different charging services with varying features and prices.
The specific terms and conditions referred to in these terms and conditions may only concern specific charging services.
The basic price of the charging service is available at the charging stations. The service price may also be Customer-specific, in which case minute-based or kilowatt- hour-based pricing is observed
The currently valid price list is available on the LiFe app and it may also be requested from the RAW Charging’ support service. RAW Charging reserves the right to change its pricing from time to time. Any changes will be published on the LiFe app well in advance; however, at least 30 days before their entry into force. The prices only apply to RAW Charging electric vehicle charging stations located in the UK.
6. General terms and conditions
Information on Customers’ purchase transactions is visible in real time and cab be viewed on their LiFe app accounts. The period-specific reports of the account may be read and printed at any time, and RAW Charging retains the charging information for at least 12 months.
? Responsibility for the personal password
When the Customer registers for the Service, they provide their email address and a chosen password for logging into their account. RAW Charging then sends the Customer a one-time registration token by email for confirming the account. The Customer is, for their part, responsible for keeping the password secure, for not writing the password down so that third parties can understand what it is used for, and for not using the password in a way that allows others to gain access to the information.
The Customer shall immediately notify RAW Charging’s support (tel. 0345 123 0500) if there is any reason to believe that unauthorised persons have gained access to or knowledge of the password.
? Unauthorised use of the Service
The Customer is responsible for any unauthorised use of the Service under their control. The Customer is obligated to immediately or as soon as possible notify RAW Charging if they believe that their account has been used by an unauthorised person or in an unauthorised manner. The best way to minimise any costs incurred by such misuse is to call our customer service (tel. 0345 123 0500) as soon as possible.
If the LiFe Charging Network card is lost or stolen, the Customer shall immediately (within two (2) days of becoming aware of the loss or theft of the tag) contact the customer service of RAW Charging, tel. 0345 123 0500. If the Customer does not give notification of the loss or theft of the LiFe RFID tag within the aforementioned time limit, they shall be responsible for any reported purchase transactions in full.
The customer must pay a fee of £10 plus VAT to receive a new card in the event their card is lost or stolen.
? Complaints and investigation of a purchase transaction
A Customer wishing to submit a complaint shall notify RAW Charging within 60 days of the date on which the purchase transaction in question became available on their online account in the LiFe app. The complaint shall clearly indicate the type of error. If this is not done correctly, the Customer will lose their right to invoke the error, apart from exceptions due to mandatory legislation. When a Customer submits a complaint, RAW Charging shall carry out a technical investigation.
Complaints regarding incorrect charging costs are processed and determined by RAW Charging. If a complaint is accepted, RAW Charging shall compensate the Customer for the amount without delay. If the complaint is rejected, RAW Charging shall inform the Customer of the result of the investigation of the complaint and justify the position of RAW Charging.
? Changes to the Services or terms and conditions
Both parties are aware that the mobile payments sector is rapidly developing. RAW Charging therefore reserves the right to modify these terms and conditions to adapt the operation of the RAW Charging electric vehicle charging system or the terms and conditions to new technologies, new phones, appropriate technical or administrative procedures, or new procedures for information security. The Customer shall be informed of such changes with 30 days’ notice on the LiFe application.
? Termination of membership
The Customer may terminate their membership with one (1) month’s period of notice,
effective from the end of the current subscription period.
The notice of termination shall be sent by e-mail to [email protected] or by contacting the customer service of RAW Charging on 0345 123 0500.
RAW Charging has the right to give notice to terminate this agreement if, having received a reminder, the Customer has not within a reasonable period remedied the situation in the following cases:
The Customer does not meet their payment obligations
The Customer uses the Service contrary to this agreement or to the obligations they have towards RAW Charging.
RAW Charging has cause to suspect that the Service is being misused.
It is the Customer’s responsibility to terminate the membership if the Service is not intended to be used, if the vehicle is sold or temporarily out of use, etc.
7. Processing of personal data
RAW Charging will only collect personal data which is required to provide the service to the user in an efficient and customer friendly way. The number of data points collected upon registration is minimized. Data is only collected if the user uses a specific feature which requires that data collection. Examples include credit card details to allow payments and address information for sending our RFID keys.
Personal data may be processed for providing information and services Customers need, related to, for example, marketing and the development and follow-up of sales and products. RAW Charging may disclose names or e-mail addresses to external parties such as service providers or product distributors to meet customer demand. These parties offer information or products in which the Customer has expressed interest on our behalf.
All personal data has a clearly defined retention period in the system. If a user has not been active during a certain period, the system will automatically consider that user’s account to be inactive. The user will be notified of this change of account status. If the account is not re-activated by the user, either by logging into the app or using another identifier to access one of RAW Charging’s electric vehicle chargers, the user account will automatically be terminated. The user will be forgotten, and all their data will be deleted or anonymized. This is to ensure that users who may have registered but forgotten that they did so is not required to take any action to have their account deleted, if the account remains inactive for a sufficiently long period.
8. Liability and limitation of liability of RAW Charging
The different charging services offered by RAW Charging may have separate warranty conditions. In addition to the seller’s product warranty stated in the product-specific warranty conditions, the Consumer Protection Act and other mandatory legal provisions shall apply to the liability for defects of RAW Charging.
RAW Charging is not responsible for damage or loss if:
• The mobile phone network or related functions are not working
• The mobile phone telephone operator has changed its telephone service so that
payment via the LiFe app is no longer possible.
• The Service has been suspended for reasons which prove to be incorrect, but
RAW Charging had, at the time of suspension, reason to believe that there
were grounds for action.
• A LiFe network RFID card is lost or stolen and misused by another person
RAW Charging is not responsible for the Customer parking their vehicle in accordance with the law and regulations laid down by a partner company or municipality.
RAW Charging is not responsible for damage or loss caused by a legal provision, official action, war, sabotage, failure or delay in delivery, telephone connections or other traffic and communications connections and transportation, strike, boycott, or other similar circumstances beyond the control of RAW Charging. The proviso regarding strike, boycott and blockade also applies if RAW Charging is the subject of the said actions.
Any damage or loss that occurs in other circumstances will not be reimbursed by RAW Charging. RAW Charging is not responsible in relation to the Customer for indirect damage, such as loss of income or damage to the relationship between the Customer and third parties, except if the loss is caused by negligence on the part of RAW Charging, and never exceeding what the Customer is entitled to under mandatory legislation.