Terms and Conditions of Website Use

Any permitted uses of website content

Users of this website are permitted to download extracts on the basis that no material may be copied, modified, added to or distributed in any way. You may download one copy of the material on any single computer for private use only. You are not permitted to publish the contents of the site including but not limited to publication on any other website or computer environment.

Disclaimer of liability for content on linked sites

This website contains links to websites run by third parties for reference and information purposes only. Raw Charging has not reviewed and cannot be responsible for the policies and practices of other websites even if users access them via links from this website. We recommend that you read the terms and conditions and privacy policy of any website you visit through a hyperlink and contact its owner if you have any concerns. Similarly, if you linked to our website via a third-party website link, Raw Charging cannot be responsible for the policies and practices of those websites.

Privacy Policy Statement

At RAW Charging we recognise that collecting and managing personal information brings with it certain responsibilities

In line with changes to data protection legislation introduced on 25th May 2018 our privacy policy is detailed below. This statement outlines our commitment to managing data responsibly, together with what we can and cannot do with your information.

What information do we hold?

The information RAW Charging holds about you or your company varies, depending upon the nature and length of the working relationship we have with you. We will use the data we hold to (i) manage customer service; (ii) inform you of projects we are involved in which might be of interest to you; and (iii) fulfil contractual obligations between you, us and designated third parties.

How long will we hold your information for?

We will ensure that your information is held for as long as it is required, and no longer. This will be reviewed annually, every May. Any information retained which is no longer relevant to our business function and relationship with you will be disposed of in a safe and secure manner.

Protecting your data

RAW Charging has stringent security measures in place to ensure information is not shared internally or externally with parties who do not require access to it. Our staff only have access to information relevant to their specific roles within the organisation.

Can I access the information held about me?

You have the right to request details of all the information we hold about you. Please write to us at: RAW Charging, Bowcliffe Hall, Bramham, Wetherby, LS23 6LP; or email us at: [email protected]

Disclosing your data

Once you sign up to our Marketing Database, your details will be held securely and you will always have the option to unsubscribe from this list. We will however, never share your information for marketing purposes. However, we may share your details with third parties relevant to particular projects that you, and we, are involved in. For example, local authorities, our legal representatives, other professional service providers. We will only provide these third parties with information they need to deliver the service we have engaged them in. We may also share your information if legally instructed to by courts, police or other law enforcement agencies.

Website Ownership Information

RAW Charging, registered as RAW Infrastructure Ltd in England & Wales.

Company number: 11211134

VAT registration number: 405756395

Registered address: 43 Palace St, London, SW1E 5HL

LiFe Charging Network (Owned & Operated by RAW

Charging) Limited Terms and Conditions: Subscription for charging electric vehicles valid as of 22nd November 2021

Owned and operated by RAW Charging, the ‘LiFe Charging Network’ offers electric vehicle charging equipment and expert services related to charging electric vehicles, as well as invoicing solutions and charging services.

These terms and conditions regulate the relationship between RAW Charging and the motorist (hereinafter “the Customer”) who is connected to the LiFe payment system (hereinafter “the Service”). “Customer” refers to both legal and natural persons.

These conditions shall not apply to cases where they limit the Customer’s rights as defined in mandatory legal provisions. RAW Charging reserves the right to freely assess the LiFe application. The Customer may use the charging service for electric vehicles and other ancillary services of RAW Charging and its partners.

1. Connection to the Service

The connection to the Service occurs via text message, an RFID card, or a mobile

application. In addition to these terms and conditions, all data will be handled in

accordance to the UK Data Protection Act (1998).

1. Cancellation of the Service

In their capacity as a consumer, Customers have the right to give notice to terminate

the agreement within 14 days from the conclusion of the agreement without

specifying a reason. In the case of Customers who have ordered an RFID card, the

agreement arises when these Customers have registered themselves as subscribers for

the card. The cancellation period is considered to be complied with if the Customer

sends the cancellation notification before the end of the cancellation period.

To exercise their right to cancel, the Customer shall notify RAW Charging of their

decision. To exercise their right to cancel, the Customer must send to RAW Charging

their name, telephone number, and e-mail address, together with an unambiguous

statement detailing the decision to cancel.

The Customer may deliver the service cancellation form or other free-format form

electronically to [email protected], or by telephone to our customer service,

tel. 0345 123 0500 (without charge).

1. Payment via the RAW Charging Electric Vehicle Charging System

To receive the right to use the Service, the Customer shall authenticate themselves

either via text message, an RFID or the mobile application. Using the Service via an

RFID or the mobile application requires registration to the Service by the Customer.

Such registration requires the Customer to provide personal information to RAW

Charging, such as email address, and to select a password for their account.

Additional personal information might be required to be provided by the Customer

after registration, subject to ancillary services requested by the Customer, such as

name and address details for being able to receive an RFID card, and payment

information for the chosen payment method for being able to create a valid invoicing

relationship between RAW Charging and the Customer and to purchase vehicle

charging through the Service.

It is the Customer’s responsibility to ensure that the user information is always

correctly registered LiFe app. After registration, the Customer will be requested to

login to the LiFe app to check that the registered information is correct and valid.

RAW Charging is not responsible for incorrectly input data during registration,

regardless of the registration method.

By accepting the terms and conditions upon registration to the Service, the Customer

accepts that RAW Charging will debit the charging fee, including applicable taxes and

service charges.

The final charging fee, which is based on the time of charging or the amount charged

and the predetermined price notified to the Customer before charging, will be

calculated once the charging is completed and debited immediately. Charging is

completed either by the system according to the Customer’s instructions when

charging is begun or extended, or by the Customer at any time.

The LiFe network can only be used with chargers at charging stations connected to

the networks of RAW Charging or its partners. The chargers are listed on the LiFe app.

1. The Customer’s obligations and commitments

It is the Customer’s responsibility to ensure that charging begins and is completed

correctly. To ensure that the charging has begun, the Customer shall refer to the

information visible on the charger. Charging via an RFID card begins when the

Customer has connected the vehicle to the charging station for charging according to

the instructions after the RFID identification. It is the Customer’s responsibility to

ensure that the vehicle has the right conditions to charge at the charging station.

Any disputes regarding parking tickets shall be handled between the Customer and

the relevant police officer, parking company or municipality. RAW Charging shall

remain neutral in these disputes and provide assistance to both parties.

It is the Customer’s responsibility to ensure that the registered debit card or credit

card is valid, that it has a sufficient balance and is not blocked.

1. Product prices

RAW Charging offers its Customers different charging services with varying features

and prices.

The specific terms and conditions referred to in these terms and conditions may only

concern specific charging services.

The basic price of the charging service is available at the charging stations. The

service price may also be Customer-specific, in which case minute-based or kilowatthour-

based pricing is observed

The currently valid price list is available on the LiFe app and it may also be requested

from the RAW Charging’ support service. RAW Charging reserves the right to change

its pricing from time to time. Any changes will be published on the LiFe app well in

advance; however, at least 30 days before their entry into force. The prices only apply

to RAW Charging electric vehicle charging stations located in the UK.

1. General terms and conditions

Information on Customers’ purchase transactions is visible in real time and cab be

viewed on their LiFe app accounts. The period-specific reports of the account may be

read and printed at any time, and RAW Charging retains the charging information for

at least 12 months.

• Responsibility for the personal password

When the Customer registers for the Service, they provide their email address and a

chosen password for logging into their account. RAW Charging then sends the

Customer a one-time registration token by email for confirming the account. The

Customer is, for their part, responsible for keeping the password secure, for not

writing the password down so that third parties can understand what it is used for,

and for not using the password in a way that allows others to gain access to the

information.

The Customer shall immediately notify RAW Charging’s support (tel. 0345 123 0500) if

there is any reason to believe that unauthorised persons have gained access to or

knowledge of the password.

• Unauthorised use of the Service

The Customer is responsible for any unauthorised use of the Service under their

control. The Customer is obligated to immediately or as soon as possible notify RAW

Charging if they believe that their account has been used by an unauthorised person

or in an unauthorised manner. The best way to minimise any costs incurred by such

misuse is to call our customer service (tel. 0345 123 0500) as soon as possible.

If the LiFe Charging Network card is lost or stolen, the Customer shall immediately

(within two (2) days of becoming aware of the loss or theft of the tag) contact the

customer service of RAW Charging, tel. 0345 123 0500. If the Customer does not give

notification of the loss or theft of the LiFe RFID tag within the aforementioned time

limit, they shall be responsible for any reported purchase transactions in full.

The customer must pay a fee of £10 plus VAT to receive a new card in the event their

card is lost or stolen.

• Complaints and investigation of a purchase transaction

A Customer wishing to submit a complaint shall notify RAW Charging within 60 days

of the date on which the purchase transaction in question became available on their

online account in the LiFe app. The complaint shall clearly indicate the type of error. If

this is not done correctly, the Customer will lose their right to invoke the error, apart

from exceptions due to mandatory legislation. When a Customer submits a complaint,

RAW Charging shall carry out a technical investigation.

Complaints regarding incorrect charging costs are processed and determined by RAW

Charging. If a complaint is accepted, RAW Charging shall compensate the Customer

for the amount without delay. If the complaint is rejected, RAW Charging shall inform

the Customer of the result of the investigation of the complaint and justify the

position of RAW Charging.

• Changes to the Services or terms and conditions

Both parties are aware that the mobile payments sector is rapidly developing. RAW

Charging therefore reserves the right to modify these terms and conditions to adapt

the operation of the RAW Charging electric vehicle charging system or the terms and

conditions to new technologies, new phones, appropriate technical or administrative

procedures, or new procedures for information security. The Customer shall be

informed of such changes with 30 days’ notice on the LiFe application.

• Termination of membership

The Customer may terminate their membership with one (1) month’s period of notice,

effective from the end of the current subscription period.

The notice of termination shall be sent by e-mail to [email protected] or by

contacting the customer service of RAW Charging on 0345 123 0500.

RAW Charging has the right to give notice to terminate this agreement if, having

received a reminder, the Customer has not within a reasonable period remedied the

situation in the following cases:

The Customer does not meet their payment obligations

The Customer uses the Service contrary to this agreement or to the obligations they

have towards RAW Charging.

RAW Charging has cause to suspect that the Service is being misused.

It is the Customer’s responsibility to terminate the membership if the Service is not

intended to be used, if the vehicle is sold or temporarily out of use, etc.

1. Processing of personal data

RAW Charging will only collect personal data which is required to provide the service

to the user in an efficient and customer friendly way. The number of data points

collected upon registration is minimized. Data is only collected if the user uses a

specific feature which requires that data collection. Examples include credit card

details to allow payments and address information for sending our RFID keys.

Personal data may be processed for providing information and services Customers

need, related to, for example, marketing and the development and follow-up of sales

and products. RAW Charging may disclose names or e-mail addresses to external

parties such as service providers or product distributors to meet customer demand.

These parties offer information or products in which the Customer has expressed

interest on our behalf.

All personal data has a clearly defined retention period in the system. If a user has not

been active during a certain period, the system will automatically consider that user’s

account to be inactive. The user will be notified of this change of account status. If

the account is not re-activated by the user, either by logging into the app or using

another identifier to access one of RAW Charging’s electric vehicle chargers, the user

account will automatically be terminated. The user will be forgotten, and all their

data will be deleted or anonymized. This is to ensure that users who may have

registered but forgotten that they did so is not required to take any action to have

their account deleted, if the account remains inactive for a sufficiently long period.

1. Liability and limitation of liability of RAW Charging

The different charging services offered by RAW Charging may have separate warranty

conditions. In addition to the seller’s product warranty stated in the product-specific

warranty conditions, the Consumer Protection Act and other mandatory legal

provisions shall apply to the liability for defects of RAW Charging.

RAW Charging is not responsible for damage or loss if:

• The mobile phone network or related functions are not working

• The mobile phone telephone operator has changed its telephone service so that

payment via the LiFe app is no longer possible.

• The Service has been suspended for reasons which prove to be incorrect, but

RAW Charging had, at the time of suspension, reason to believe that there

were grounds for action.

• A LiFe network RFID card is lost or stolen and misused by another person

RAW Charging is not responsible for the Customer parking their vehicle in

accordance with the law and regulations laid down by a partner company or

municipality.

RAW Charging is not responsible for damage or loss caused by a legal provision,

official action, war, sabotage, failure or delay in delivery, telephone

connections or other traffic and communications connections and

transportation, strike, boycott, or other similar circumstances beyond the

control of RAW Charging. The proviso regarding strike, boycott and blockade

also applies if RAW Charging is the subject of the said actions.

Any damage or loss that occurs in other circumstances will not be reimbursed

by RAW Charging. RAW Charging is not responsible in relation to the Customer

for indirect damage, such as loss of income or damage to the relationship

between the Customer and third parties, except if the loss is caused by

negligence on the part of RAW Charging, and never exceeding what the

Customer is entitled to under mandatory legislation.