RAW Charging | RAW Charging

About us
1. Company details. Raw Charging Network Limited (company number 13308477) (RAW, we and us) is a company registered in England and Wales and our registered office is at 43 Palace Street, London SW1E 5HL. Our VAT number is 405756395. We operate the website www.rawcharging.com.
2. Contacting us. To contact us, telephone our customer service team at +44 (0)2074 594 040 or email us at [email protected].
Our contract with you
1. Our contract. These terms and conditions (Terms) apply to the use of the RAW reservation platform found at www.rawcharging.com/reserve/[sitename] (Platform) by which you reserve of a RAW charging bay (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
2. Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
Placing an order and its acceptance
1. Placing your order. Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the site. Each order is an offer by you to buy the services specified in the order (Reservation) subject to these Terms. Please note that a Reservation runs from 12:00 pm (midday) on the day of the Reservation until 11:55 am the next day.
2. Correcting input errors. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3. Acknowledging receipt of your order. After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.
4. Accepting your order. Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to that Reservation confirmed in the Order Confirmation.
5. If we cannot accept your order. If we are unable to supply you with the Reservation for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Reservation, we will refund you the full amount.
Cancelling your order and obtaining a refund
1. You may cancel the Contract at any time.However, you will only receive a refund when cancelling the Contract, if you notify us as set out in clause 4.2 at least 24 hours before the time of your Reservation. If you cancel within 24 hours of the time of your Reservation, you will not be eligible for a refund.
2. To cancel the Contract, you must follow the cancellation link in your online booking. We will email you to confirm we have received your cancellation.
3. If you cancel the Contract in good time, we will refund you in full for the price you paid for the Reservation by the method you used for payment.
Our services
1. Reasonable care and skill. We warrant to you that the Reservation will be provided using reasonable care and skill.We do not, however, warrant the availability of the parking bay at the time specified in your Reservation as another vehicle may, outside of our control, block the bay. If your parking bay is blocked, you will be entitled to receive a full refund by completing the report a problem form on the Platform (subject to any evidence that may be available to us that the parking bay was not blocked and/or you successfully used the charger).
Your obligations
1. It is your responsibility to ensure that:
  1. the details of your order (i.e. date and time of the Reservation, your mobile number, email address and vehicle registration) are complete and accurate;
  2. you cooperate with us in all matters relating to the Reservation;
  3. you park within the markings of the parking bay specified in your Reservation and comply with all parking instructions on site; and
  4. you initiate a charging session from the charger serving the parking bay specified in your Reservation.
2. If our ability to complete the Reservation is prevented or delayed by any failure by you to fulfil any obligation listed in clause 6.1 (Your Default):
  1. we will be entitled to suspend or cancel the Reservation and to rely on Your Default to relieve us from our obligation to maintain the Reservation;
  2. we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to complete the Reservation; and
  3. it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
Intellectual property rights
1. All intellectual property rights in or arising out of or in connection with the Reservation (other than intellectual property rights in any materials provided by you) will be owned by us.
How we may use your personal information
1. We will use any personal information you provide to us to:
  1. provide the Reservation; and
  2. process your unlocking of the charger in the parking bay specified in the Reservation.
2. We will process your personal information in accordance with our Privacy Policy, the terms of which are incorporated into this Contract.
Limitation of liability
1. Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
  1. death or personal injury caused by negligence;
  2. fraud or fraudulent misrepresentation; and
  3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
2. Subject to clause 9.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
  1. loss of profits;
  2. loss of sales or business;
  3. loss of agreements or contracts;
  4. any indirect or consequential loss.
3. Subject to clause 9.1, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to fee paid under the Contract.
This clause 9 will survive termination of the Contract.
Events outside our control
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
General
1. Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
2. Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
3. Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
4. Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
5. Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.