If you’re charging at our DC sites, in order for the locking pin to engage, you may need to pull the connector up. One you hear a click, this means it has engaged. With Apple devices, your virtual RFID ‘card’ must be added to the Apple Wallet before contactless payment will be accepted. To create your RFID card account, please sign up to the ChargePoint App, where payment information is easily explained. In any event, please call our 24/7 helpline on +44 (0) 20 7519 5052 and our team will endeavour so help as quickly as possible. Alternatively, please email [email protected].